Empathy Meets Technology: Google’s New Feature to Help People in Crisis


Google is preparing to provide prewritten text messages as suggestions when users search for suicide related terms, with the objective of helping people launch tough talks during a mental health crisis.

These prompts have been produced in partnership with the International Association for Suicide Prevention. When consumers search for such terms, they will see the prompts just beneath the information for the 988 Suicide & Crisis Lifeline, which Google already shows. The prompts will encourage users to “connect with people you trust” and will feature a “send a text” button that pastes the prompt into the user’s text messaging app. This functionality will be available on both mobile and desktop.

Google has begun employing artificial intelligence to recognize searches from individuals in crisis, referring them to suitable resources.

On YouTube, the firm has also taken measures to remove content that promotes eating disorders and has implemented age limitations to some videos while giving crisis center information panels beneath relevant content. These projects attempt to provide assistance and services for those living with mental health concerns and emergencies, helping decrease stigma and encouraging them to seek treatment when required.

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